SIM Activation Process As per PTA’s guidelines all new SIMs , starting February 1st, 2009, will be sold in inactive state. This will be activated after customer CNIC verification with NADRA. For this purpose a very convenient and customer friendly process has been introduced to facilitate Zong customers. You are requested to please dial 789 from your new Zong number where a Zong representative will take your call and facilitate you through the following procedure:
Request you for your CNIC number. This CNIC number will be sent to NADRA in real time for verification
Once NADRA confirms the authenticity of the CNIC, a secret question will be asked (mother’s maiden name or place of birth)
If you provide the correct answer, the SIM will be instantly activated.
Incase of any issues in understanding, please visit our customer service center nearest to your location.
